***PLEASE SEE BELOW REGARDING COVID-19 UPDATE***

COVID-19

We are continuing to take orders as all the magic can happen from home. 

As you would expect postal services and delivery times are affected at this time. Supplies are taking longer to reach us so we are unable to keep to the usual time line for "made to order" pieces.  

Once dispatched, orders will take longer than the usual Royal Mail delivery aim to reach you. 

We really appreciate your support and patience at this time. Check out our Instagram account for shipping discounts/promotions! Stay home and stay safe. 

21.12.20 - LATEST COVID UPDATE

Following todays Royal Mail Covid update we are temporarily removing the International shipping option and will only be accepting orders to the UK and Ireland. We hope that this won't have to be in place for long. We will announce on our social media platforms when we are again shipping worldwide.

10.02.21 - WE ARE SHIPPING WORLDWIDE AGAIN

Delays are still to be expected but the backlog since Christmas seems to be improving. Obviously delays and changes to operations are changing daily and are completely out of our control. All orders are sent using a standard service. If you wish to have your order sent tracked, please add the shipping upgrade to your cart before checkout. 

Please do not order from us if you know that deliveries in your country are suspended. 

VALENTINES DAY 2021

For the majority of pieces, we need your "made to order" Valentines gifts with us by midnight Friday 8th January! You can order from our Solid Silver range up until midnight on 24th January to receive in time for Valentines Day.

As always, we will be restocking up until the day, however if you want anything made to order, custom, Solid or Sterling Silver we need these orders by 8th Jan.

Last day to order for Valentines Day delivery is 7th February 2021.

"IN STOCK" items

PLEASE READ COVID-19 UPDATE ABOVE

Items and sizes that are listed as "IN STOCK" will be dispatched in 2 working days.
For UK customers "IN STOCK" items should reach you in 2 - 3 working days after being dispatched, unless a shipping upgrade is purchased (see shipping section below for more information on shipping upgrades).


For International customers (outside of UK) "IN STOCK" items should reach you in approximately 3 - 15 working days (depending on where in the world you are - see shipping section below for more information). Please note that time frames are a guideline only.


If your order consists of a mix of "IN STOCK" and made to order items we will send the complete order when all items are ready. (You can avoid waiting for an item that is "IN STOCK" when you are also ordering made to order items by placing a separate order for each item). 


Please ensure that you know your ring size before placing your order.


"MADE TO ORDER" items

PLEASE READ COVID-19 UPDATE ABOVE

Please allow up to 21 working days for a piece of made to order jewellery to be completed.

We will email you on the day your made to order piece is being dispatched.

Please ensure that you know your ring size before placing your order. 

We recommend visiting a jewellers to ensure an accurate measurement.


SOLID SILVER COLLECTION

PLEASE READ COVID-19 UPDATE ABOVE

The products in this range are Solid Silver (99.9%). Each piece is handmade by our Silver Smith Lori Ridgway, due to this, no two pieces will be identical. 

Please be sure to read our Jewellery Care section of the website to ensure you keep your Solid Silver jewellery in optimum condition. 

Every piece is hallmarked in Birmingham. If the piece is stated as limited edition it will also be numbered as well as hallmarked. Our limited edition ranges will be limited to runs of only 50 pieces. 

Due to their value these Solid Silver products will be sent using a tracked and signed for service for both UK and International orders. 

Please ensure that you know your ring size before placing your order.

We recommend visiting a jewellers to ensure an accurate measurement.


REFUNDS/EXCHANGES

We cannot process refunds or exchanges for incorrect sizes ordered, a change of mind or for items dispatched to an old address due to incorrect address details given when orders are placed.


If you are not completely satisfied with your purchase please contact us as soon as possible and we will endeavour to resolve the issue.


PAYMENT

Payment for orders must be made at the time of checkout and paid in full using a PayPal account or by card.


UK SHIPPING

PLEASE READ COVID-19 UPDATE ABOVE

All UK orders (unless in the Solid Silver range) will be sent using Royal Mail second class service. Once orders have been shipped they should reach you in 2 - 3 working days. Please note that this time frame is a guideline and shipping can occasionally take slightly longer than stated.

We do have a shipping upgrade available to purchase which includes a signature and first class service. It is listed as a product which you just add to your basket along with your order. 

We will not be held responsible for items that are delayed in transit or lost in the post. You will have to make a claim personally to the post office for the loss/delay. We can provide you with proof of postage for your claim.

Please ensure that your current address is stated when you place your order - claims cannot be made for items that have been sent to an old or incorrect address.


INTERNATIONAL SHIPPING

PLEASE READ COVID-19 UPDATE ABOVE

International orders (unless in the Solid Silver range) will be shipped using Royal Mail International Standard Service (via Air). There is no tracking number with this service. 

We do have a shipping upgrade available to purchase which includes tracking. It is listed as a product which you just add to your basket along with your order. 

This service aims to make delivery to Europe in approximately 3 - 7 working days and the rest of the world in 5 - 15 working days. Please note that these time frames are guidelines and shipping can occasionally take slightly longer than stated. 

We will not be held responsible for items that are delayed in transit or lost in the post. You will have to make a claim personally to the post office for the loss/delay. We can provide you with proof of postage for your claim.

Please ensure that your current address is stated when you place your order - claims cannot be made for items that have been sent to an old or incorrect address. 

Countries outside of the EU may incur a customs or duty charge. House of Need do not have any control over these charges, although we do mark items as gifts to help avoid any customs or duty charges being incurred.


JEWELLERY CARE

Keep your jewellery in optimum condition by following the care instructions in the Jewellery Care section of our website. 


Is your size not listed? 

Occasionally we will remove the full size range of "made to order" options from our products if we have a particularly high volume of orders to complete. As stated above we advise to allow up to 21 working days for made to order pieces to be completed and we don't like wait times to be much longer than this. 

We are able to make a full range of sizes (from H 1/2 upwards) in our Solid Silver and Sterling Silver rings. The sizes available in the Stainless Steel rings are listed on the product page. If your size isn't listed in the Solid or Sterling Silver piece you are wanting to purchase, you can place an order leaving a note with your size. 


"PREORDER" items

If the item your are ordering is listed as "PREORDER" it will be dispatched on the month specified on the product page. 

We will email on the day we are dispatching your preorder item.

Please ensure that you know your ring size before placing your order.

We recommend visiting a jewellers to ensure an accurate measurement.


Sample Sale/Last Chance

These items are usually one off pieces and cannot be exchanged or refunded, as detailed on each product page at the time of sale.
Please ensure that you know your ring size before placing your order.

We recommend visiting a jewellers to ensure an accurate measurement.


Any other questions...


If your question isn't answered here, please do not hesitate to contact us using the 'Contact' page or email info@houseofneed.co.uk. Please allow 48 business hours for a reply. We look forward to hearing from you.